This site is a static archive of Process Arts, an open online repository of arts learning resources that was active from 2009 - 2017

Trouble logging into UAL accounts?

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Students and staff at UAL can login to process.arts using their UAL account user name and password, the same details as you use for blackboard and webmail  account .

If you are experiencing problems logging in:
• Double check you have entered the correct password.
• Check to see if the login is working on both blackboard and process.arts if not its likely to be your password has expired. Go to - Blackboard Support to see whats wrong- Account Check -
• Watch this video to see how to update your password.
• NOTE use a Windows PC to update your password, changing via a Mac often fails to recognise the change resulting in having two separate passwords, you will have to repeat the change on a PC or call IT.

The Service Desk

The Service Desk provides a single point of contact for all your IT related problems and queries.

When contacting the Service Desk by email or telephone please ensure you have the following information to hand:

  • Student ID Information -Your Student ID can be found on your enrollment slip. It will normally have the first three letters of your surname followed by eight numbers
  • Your computer account username
  • Your date of birth
  • Your home address and postcode

Phone us on extension 9898 or +44 (0)20 7514 9898

Email us at

The Service Desk is available from 8.30am - 6:00pm, Monday to Friday.

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This moving image, Trouble logging into UAL accounts?, by Chris Follows is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported license.